09.02.2023, 18:11 | #1 |
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powerobjects: Microsoft’s Digital Contact Center Platform in Action, Part 2 of 3
Источник: https://microsoft-business-applicati...n-part-2-of-3/
============== Back in November, we published the first installment of a three-part blog series on the Microsoft Digital Contact Center Platform (DCCP). In that initial blog, we covered in detail the technologies that give the DCCP its punch: In today’s post, we’ll explore two of the DCCP’s key capabilities: self-service and intelligent routing. We’ll round out the blog series next month by discussing two more... Source Источник: https://microsoft-business-applicati...n-part-2-of-3/
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