10.08.2019, 04:57 | #1 |
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crmtipoftheday: Tip #1292: Use the Route Case field
Источник: https://crmtipoftheday.com/1292/use-...te-case-field/
============== In customer service deployments, you can wind up with a bunch of different business processes. Sometimes these processes can conflict. For example:
To help avoid any unintentional process interactions, Microsoft provides a little known field called Route Case. This two option field is automatically set to yes when a case is routed to a queue via a workflow, case, or routing rule. When you build your flows or workflows to route cases to queues, set a condition that routecase does not equal yes/1. Then your workflow will only route cases that have not been automatically routed. Note this field is not available via advanced find, but you can see it via FetchXmlBuilder and it is available for workflow check conditions. Thanks to Paul Way for reminding me of this field. Источник: https://crmtipoftheday.com/1292/use-...te-case-field/
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