Источник:
https://microsoft-business-applicati...n-part-2-of-3/
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Back in November, we published the first installment of a three-part blog series on the Microsoft Digital Contact Center Platform (DCCP). In that initial blog, we covered in detail the technologies that give the DCCP its punch: In today’s post, we’ll explore two of the DCCP’s key capabilities: self-service and intelligent routing. We’ll round out the blog series next month by discussing two more...
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Источник:
https://microsoft-business-applicati...n-part-2-of-3/